Last updated: April 7, 2020

COVID-19 | Service and parts reopened & Sales always available remotely

Reopening of the parts and service departments

Following the provincial government's announcement to reopen service departments, St-Jérôme Toyota is proud to once again offer mechanical and maintenance services to all its customers. You can also contact us for parts. However, our showroom remains closed.

Please note that our team is currently contacting customers whose appointments have been cancelled in recent weeks to offer them a new appointment.

To book a service appointment, please complete the online form available here.

Sales Department

Our virtual showroom obviously remains open during the closure of our physical facilities. Our advisors remain available virtually to:

• answer your questions about our new and used vehicles
• send you photos or videos of the vehicles
• provide pricing and financing information offered to you

Financial information for our clients

During this unprecedented situation, we are also aware that many of you may experience financial difficulties and/or seek information for financial assistance. Here are some frequent questions:

• Can I postpone my car payments?

Financial programs and loans vary from one financial institution to another. In each case, the institutions invite you to contact them to ask them your questions or reach an agreement.

• How do I contact my financial institution?

Toyota Financial Services is also available to assist you in these exceptional circumstances by offering reduced payments to customers on a case-by-case basis. Customers can request relief from payments by calling the Toyota Financial Services customer service center at 1 800 661-3062. If you need more information about your account, you can log in to the Toyota Financial Services customer portal and access your account from the comfort of your home. It's fast and accessible every day, 24 hours a day.

Toyota Financial Services: 1 800 661-3062
Scotiabank: 1 (800) 790-7979

TD Bank: 1 (866) 694-4392

BMO (Bank of Montreal): 1 (800) 665-9665

BNC (National Bank of Canada): 1 (888) 835-6281

CIBC: 1 (877) 454-9039

Desjardins: 1 (800) 224-7737

Industrielle Alliance Financement: 1 (855) 684-5515

RBC (Royal Bank of Canada): 1 (800) 769-2511

If you are not sure which financial institution is financing you, we invite you to consult your purchase or lease contract given when you took possession of your vehicle or to contact us.